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Return Policy



You can ship the item(s) to our warehouse within 7 days of receipt and we will exchange the item(s) for you upon acceptance.

II. Return and Refund

There is no doubt that you can return the item(s) and get a refund if Exchange is not your choice. A partial or a full refund will be offered upon acceptance. The refunds ranges from 60% to 100% of the price of the item(s).

III. Return Policy

  1. Items must be returned within 7 days of receipt.
  2. Items must be unworn, unwashed, with all tags attached.
  3. We only accept returns based on wrong size, bad quality and color shading.
  4. Returns without communicating with us will not be acceptable.
  5. Product images is only for your reference. If there is inconsistency between the image and the actual product, the actual product shall govern. Returns for the above inconsistency will not also be acceptable.
  6. ACOUCHIC is not responsible for the returning shipping fee under following:
    a. Size doesn't fit
    b. Customer simply doesn't like the item.

Should you have any question, please feel free to contact our customer service: support@cinchic.zendesk.com.

Since we have too many emails to deal with recently, your ticket may be replied in 2 days. Thank you for your patience and understanding.